Privacy Policy

Our Commitment to Your Privacy

At Michelle Sourdough, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

We collect the following information to process your bread orders:

• Contact Information: Name, email address, and phone number
• Order Details: Bread selections, quantities, delivery preferences, and special instructions
• SMS Verification: Phone number for order confirmation and delivery updates (with your consent)

How We Use Your Information

Your information is used exclusively for:

• Processing and fulfilling your bread orders
• Sending order confirmations and delivery updates via SMS (only if you opt in)
• Communicating with you about your orders
• Improving our products and services

SMS Communications

If you opt in to receive SMS notifications, we will send you order confirmations and delivery updates. By providing your phone number and checking the consent box, you agree to receive these messages.

Important SMS Information:

• Message frequency varies based on your orders
• Standard message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance
• We use Twilio for SMS delivery, which complies with carrier and regulatory requirements

We Do Not Sell or Share Your Data

We never sell, rent, trade, or share your personal information with third parties for marketing purposes. Your data is used solely for fulfilling your orders and communicating with you about our services.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. Your data is stored securely and transmitted using encrypted connections.

Third-Party Services

We use the following trusted service providers to operate our business:

• Twilio: For SMS verification and order notifications
• Resend: For email delivery of order confirmations
• Vercel: For website hosting

These providers have access only to the information necessary to perform their services and are contractually obligated to protect your data and not use it for other purposes.

Cookies and Tracking

We use minimal cookies to maintain your session and remember your verified phone number (if you choose to save it). We do not use tracking cookies or analytics that identify individual users.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Request deletion of your data
• Opt out of SMS communications at any time
• Withdraw consent for data processing

To exercise any of these rights, please contact us at michellebeane33@gmail.com or call (612) 231-3998.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: